Refund policy

If this did not tell you something about your child that you did not already know, email hello@growupquest.com within 30 days of your purchase and we will refund you in full. You do not have to explain, and we will not ask you to complete anything first.

We would rather give the money back than have somebody feel they paid for a guess.

Because you can read a complete sample report before you pay anything, so nobody should be buying blind. And because the product is honest about its own limits: it will tell you plainly when it does not have enough to say something, rather than inventing a confident answer. If it does that and you feel short-changed, that is a fair reason to want your money back.

One email to hello@growupquest.com from the address on your account. Say which purchase. We aim to reply within two business days and to send the refund within five.

We issue the refund ourselves — we are the seller — and it goes back through Stripe, Inc. to the card you paid with. How long it then takes to appear is your bank’s business, not ours; usually a few days.

We sell to the United States at the moment (see the terms), so this does not apply to anyone yet. It is here because the answer will not change when that does.

You have a statutory right to withdraw from a distance contract within 14 days. For digital content delivered immediately, that right ends once supply begins with your express consent, which is what you give when you start the protocol.

This changes nothing for you in practice. Our 30-day refund is longer than the 14 days and does not depend on whether you started, so you are always better off under this policy than under the statutory minimum. The statutory right is stated because you are entitled to know you have it.

Refunds are per profile. If you bought two and only want to unwind one, say which — you do not have to give up both.

Write to us anyway. There is no automatic right beyond 30 days, but this is a small business run by one person, and a fair case gets a fair answer. What we will not do is refund somebody who has run the protocol on several children and asks after each one — at that point it is not a refund, and we will say so plainly rather than inventing a rule afterwards.

A refund does not delete anything by itself, in case you change your mind. If you want it gone, delete the profile from your account page or ask us in the same email and we will do it — permanently, within 30 days, along with every answer and every version of the report. See the privacy policy.